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Randy Sabourin is the Co-President of Practica Learning (celebrating its 25th year). He helps organizations to develop and grow using a unique data-driven Deliberate Practice methodology. He focuses on improving the quality of critical professional conversations, whether internal (coaching, leadership development, DEI, or culture change) or external (sales & customer service). He has worked with American Airlines, Pepsi, 7-11, BMO, Morningstar, Hershey’s, Sanofi, and Waymo. Randy has published articles on Deliberate Practice, Learning and Development, Culture Change, and Business Improvisation.