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Robert A. Coleman, Ph.D., is the director of Research and Thought Leadership for Dale Carnegie and Associates, where he is responsible for ongoing research into current issues facing leaders, employees, and organizations worldwide. Dale Carnegie is an international training, research, and talent solutions company that operates in more than 75 countries worldwide and offers live, instructor lead training in 30-plus languages to companies and individuals both in-person and online. Workplace training solutions focus on leadership, sales, employee engagement, customer service, presentations/public speaking, process improvement and other essential management skills. Coleman can be reached at: robert.coleman@dalecarnegie.com.