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Troy is vice president of customer advocacy at TechSmith (developer of Snagit, Camtasia & Audiate), the market leader in screen capture software and productivity solutions. In this role, he is responsible for ensuring individual and corporate customer success across the company’s millions of users. Troy has worked with learning teams for over 20 years to help them implement new approaches to delivering videos, localizing and improving them. Connect with Troy on LinkedIn. For more information, visit www.techsmith.com.