Collaboration Overload?
When you have a group of people, you have more ideas, but you also have more fears and more self-interest. Collaboration needs to be counterbalanced with independent thought and idea generation.
Generation Z: More Turnover, Higher Ethics Expectations
What is your company doing to prepare for Generation Z? What changes or enhancements to the way you develop employees are you planning?
Is “Ghosting” the Best Way to Reject Job Applicants?
As part of every manager’s training program, there should be instruction on how to both communicate rejection to potential hiring candidates, as well as how to extend a job offer. Cutting off all communication with job interviewees leaves a bad impression of your company.
What Counts as a Vacation?
With today’s skeleton staffs, many, if not most, employees are expected to finish all the work they would have done while in the office before going on vacation, which can become an enormous stressor.
Are Your “Likeable” Employees Likeable for the Wrong Reasons?
Do many, or most, of the so-called “likeable” people in your workplace have traits in common that extend beyond personality and competency traits, and have more to do with race, gender, and socio-economic background?
How Do You Define and Measure Productivity?
Measuring productivity is tricky. You think there should be objective measures, but then there are all the times employees put in a lot of work but deliver poor or no results. Should they still get credit for doing the work?
Is Over-Use of Freelancers and Temps Abusive?
Many companies have noticed the cost savings to be enjoyed by using freelance or temporary employees. The question is whether it’s ethical, and the toll this over-use of non-full-time employees puts on the company’s culture and morale.
When Workload Redistribution = Higher-Performer Punishment
How do you train managers and executives to effectively (and fairly) distribute workload, and to train all employees to set boundaries, so they deliver on everything they agree to do?
Customer Service Training Lessons—From My Lost Umbrella
How does your organization manage customer service training, so customers don’t experience disappointment and irritation over something as simple to remedy as retrieving an umbrella left in an overhead bin of a flight that just landed?
Simply Great or Simply Most Complex?
Learning how to communicate simply is, ironically, more complicated than just finding easy and fast ways to transmit messages. It’s also about striking the right tone and being personable.