Magazine Articles

World View: Focus on Republic of Singapore

By Jessie Lee Mills

How-To: Motivate, Engage, and Involve Your Team

By Brad Karsh It is no easy task to motivate, engage, and involve your team, and it certainly doesn’t happen overnight. Even today’s most prominent business tycoons admit the most difficult part of their job is managing and leading their people. Take the late Steve Jobs, for instance. Jobs obviously made extraordinary contributions at Apple, but he spoke openly about his struggles in his role as CEO. Jobs learned from mistakes, and his analogy for what builds strong businesses was spot on:

Soapbox: ROE: Demonstration of Training Value

Return on expectations (ROE) is a foolproof way to show the value of training in the terms desired by key stakeholders. ROE demonstrates the degree to which training initiatives satisfy the expectations of key business stakeholders. Assumptions that may assist training professionals include: Key stakeholders are high-level managers or executives. Stakeholder expectations primarily include the accomplishment of the organization’s highest-level goals and mission. Figure 1: The Kirkpatrick Model

A Higher Calling

Verizon rang in the New Year with a new number: The telecom company earned the No. 1 spot on the 2012 Training Top 125. Farmers Insurance claimed the No. 2 spot, while Top 5 newcomers Miami Children’s Hospital, Mohawk Industries, and McDonald’s nabbed Nos. 3, 4, and 5, respectively. Some 24 new companies broke into the Top 125 this year, with Capital One and Sprint Nextel Corp. debuting in the Top 50. The majority of the companies are in the health/medical services, real estate/insurance, business services, and finance/banking industries.

Conference Highlight: Get in with the Crowd: Engaging through Social Media

  Training 2012 Conference & Expo speaker Allison DeTitto shows how social media is as easy as Marketing 101.

Step Into the Benefits of Workplace Fitness

By Michael Rich The Wellness Council of America reports a $24 return for every $1 spent on a company wellness program for small businesses. Furthermore, a 2005 survey by The Art of Health Promotionreported companies instituting employee health and wellness programs realized a 30 percent reduction in medical and absenteeism costs in less than four years. To recognize these benefits and more, implement a workplace fitness program by following these simple steps:

NYP Hospital Revs Up Onboarding

When NewYork-Presbyterian Hospital (NYP) wanted to formalize and enhance its Revenue Cycle Academy (RCA), it added a new onboarding program.

World View: Focus on the Multicultural/Multi-Language Classroom

By Lester Stephenson It is becoming increasingly common for training classes to have students from all over the world. But it is impossible to adapt teaching styles and classroom culture to a student from India when sitting next to him is one from Vietnam, behind him is one from Iraq, and nearby is someone from Mexico and another from Atlanta, GA. Throw in language issues, and the task facing the instructor can be overwhelming—even intimidating.

Soapbox: Paychex Train-the-Trainer Partnership Program

By Lisa Green, Training Manager, HRS and H&B Operations, at the Paychex Training and Development Center Kelly Schnupp never thought participating in a three-month program to enhance her training skills would have such a powerful and immediate impact on the company’s bottom line, but her experience with the Paychex Train-the-Trainer Partnership has left her pleasantly surprised.

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