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When PPD’s Global Clinical Supplies (GSC) department launched a new inventory management system to increase quality, training was required to support the rollout and ongoing use of it.

Employees must know in advance they will have to answer for their actions. And they must trust and believe there is a fair and accurate process for keeping track of their actions and tying that behavior to real consequences.

Resilient employees have more positive energy to deal with challenges and are less likely to burn out and disengage.

The key to transformational leadership is based upon satisfying basic needs and meeting higher desires though inspiring followers to provide newer solutions and create a better workplace.

Employees often get into a groove doing the same thing day after day. And that’s exactly where the stupidest, most preventable errors can happen. One solution: checklists that break up the routine and lead to spot checks to keep workers on task.

Training programs for new franchisees and general managers are validated through a 1,000-point test, and verification of skills, understanding, and leadership.

Verizon’s full-day circuit training for all front-line customer service representatives—including home-based agents—was a big hit with participants.

Most new salespeople spend a great deal of time learning what to say during a sales presentation. However, since so much of human communication is nonverbal, it is crucial to learn at least some basic nonverbal strategies, too.

More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you November’s top three business books recommended to our readers.

3 core competencies that make a person a good leader: interpersonal skills, time management, and organization.