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Norton Healthcare initiated and completed a nine-month blitz—called “Reaching for Zero”—to train all employees about the importance of preventing harm, and how to utilize principles of high reliability in doing so.

Videos are great resources for trainers. But what if you don’t have professional cameras or equipment? Here’s how you can take a DIY approach to video creation—and why it might be the best option.

How corporations can transform a culture of blame.

Whether speaking with HR, IT, Training, Finance, or another business unit, the Sales leader needs to begin with: “If I had X, it would drive revenue like this.”

Transferring knowledge from any training material to any trainee is complicated. Add to that the fact that knowledge transfer can happen between employees in informal situations, and a steeplechase at the Olympics seems like a piece of cake compared to creating and delivering a successful training program.

Tips to move from intention to action.

Beautiful food is more appetizing, which is why fancy restaurants spend so much time making their meals more visually appealing. Data is no different. A good visual display can do wonders for getting your point across.

Throughout the program, participants are mentored by employees who are certified to be mentors and understand what is important to Mariner Finance.

Many Agile implementations today suffer from the improper use of standard project management methodologies, or poor management/leadership practices in general.

Invest time defining what an “ideal customer experience” is at your company. Then use coaching and impactful feedback to get your team to embrace and apply this vision as part of their day-to-day mindset.