Creating Better Customer Relationships Through Improv
If you utilize a pattern of affirming and building, while listening intently, you will find that the conversations with customers are more natural, customer focused, and deliver potential for increased sales.
The Blue-Collar Experience
When you design training, it really boils down to knowing your audience. Try to know more than their job titles—what physical, time, or environmental constraints are they facing? What skills and background knowledge are typical strengths? How will you support their weaknesses?
Treating Customers Like Friends
“Loyalty” is a word that is synonymous with the concept of relationship building in the business world.
Don’t Just Engage…Entertain!
You may feel you can successfully engage listeners with the critical substance of your message. But including an entertainment feature can add a whole new dimension to business meetings, to learning, to informing, to making the sale.
Quality Leadership: ISO9001:2015—Breaking Down the Emphasis on Leadership
Employees at every level are instrumental to the success of the quality management system, even if commitment to certification starts at the top.
Training Top 125 Best Practice: Pennrose’s BLUEPRINT to Success: New Employee Workshop
In this daylong instructor-led, discovery-based learning experience, participants explore the company culture and history and Pennrose’s Strategic Plan.
Beyond 360° Feedback to 720° Development
720° development begins with an Inside-Out 360—an integrated assessment of personality traits, motives, and competencies, as well as current and desired stages of development. Then an Outside-In 360 gives broad feedback on how people above, across from, and below perceive an individual’s strengths and areas of development.
April 2018’s Top Reads
More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you April’s top three business books recommended to our readers.
Training: In-House and in the Know
Investing in technology for in-house training and development can have a wide range of benefits, both in terms of convenience and cost-effectiveness.
Linking Learning to Business Goals: Closing the Gap
Only 39 percent of companies report their learning strategy is linked to the business, according to Brandon Hall Group’s 2018 Learning Strategy Survey.