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While it’s mandated for federal agencies to make their electronic and information technology accessible to people with disabilities, it also can be a sound precedent for organizations to set to help them take a major step toward improving their training programs.

Being yelled at, being publicly criticized, and being asked to cover for your manager are all inappropriate behaviors regardless of what you have done. Managers are supposed to motivate and manage their employees, and this type of behavior does neither.

It’s an important decision, so here are 4 questions to help guide you.

The High-Performance Organization (HPO) process was designed to build and strengthen the leadership team and provide tools that will enable leaders to create clarity and alignment to drive execution at all levels of the organization.

If you utilize a pattern of affirming and building, while listening intently, you will find that the conversations with customers are more natural, customer focused, and deliver potential for increased sales.

When you design training, it really boils down to knowing your audience. Try to know more than their job titles—what physical, time, or environmental constraints are they facing? What skills and background knowledge are typical strengths? How will you support their weaknesses?

“Loyalty” is a word that is synonymous with the concept of relationship building in the business world.

You may feel you can successfully engage listeners with the critical substance of your message. But including an entertainment feature can add a whole new dimension to business meetings, to learning, to informing, to making the sale.

Employees at every level are instrumental to the success of the quality management system, even if commitment to certification starts at the top.

In this daylong instructor-led, discovery-based learning experience, participants explore the company culture and history and Pennrose’s Strategic Plan.