Listen to This
Great managers—and great therapists—inspire deep loyalty by doing the same thing: They listen.
Tips for Handling a Passive-Aggressive Person
You don’t have to tackle PA alone. You can engage the team in establishing norms of behavior that encourage direct and honest interactions. Team members can help keep one another accountable; peer pressure can influence more strongly than the individual leader.
Training Top 125 Best Practice: Norton Healthcare’s NMG Receptionist Training Program
The interactive program includes content and learning experiences that meet six specific objectives.
Be the Product
Imagine for a moment that you are the startup, you are the product. You are valuable to your company because you are a strategic thinker, problem solver, and team collaborator. However, you are not a robot just doing a task. Here are five pieces of advice to consider your contribution to the team.
Why Is It So Hard to Understand How to “Do Inclusion”?
10 questions that can help you build on your own existing mindsets and behaviors, and zero in on your own unique answers, setting you on the path to creating your own personal “Circle of Inclusion” and becoming a more inclusive trusted advisor, colleague, or leader.
5 Strategies to Be Agile in the Face of Disruptive Technologies
The good news is that if you can learn to manage the pressure you feel from all this change and disruption, and become open and agile with new technologies, it can become a competitive advantage—for your organization and your career.
Soft Leadership—Myths and Truths
A look at what soft leadership is and what it is not.
Risk Factor
Often, associates are afraid to step out of their comfort zone, and they remain in a static position out of fear of the unknown. Unfortunately, an opportunity may be passed by due to lack of self-confidence and fear of potential failure.
Training Top 125 Best Practice: Inclusion at MSU Federal Credit Union
The Learning and Talent Development (LTD) team provided 40 sessions to all employees to develop their awareness of unconscious bias, individual assessments to gather personal improvement, and a series of 12 five-minute on-demand videos on topics that continue the exposure throughout the year.
Timing Is Everything
Testing learning is as time critical as delivering it.