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Often, associates are afraid to step out of their comfort zone, and they remain in a static position out of fear of the unknown. Unfortunately, an opportunity may be passed by due to lack of self-confidence and fear of potential failure.

The Learning and Talent Development (LTD) team provided 40 sessions to all employees to develop their awareness of unconscious bias, individual assessments to gather personal improvement, and a series of 12 five-minute on-demand videos on topics that continue the exposure throughout the year.

Testing learning is as time critical as delivering it.

We started as a team of eight people, then suddenly the company had 50 people on- and off-site to manage. The team grew so fast the managers had no idea how to manage them.

Well-run brainstorming sessions can help teams solve the toughest challenges and achieve creative breakthroughs. Leverage these six tips to unlock the power of different thinking styles, inspire innovation, and grow your business.

By taking a close look at where your current customer service strategy succeeds, you can set benchmarks for your live chat representatives and communicate future goals on a periodic basis.

The next generation comes with eyes glued to screens. Better to meet them where they are, with mobile learning technology that features video and collaborative features.

Week one is designed to ensure employees hear from various internal subject matter experts, receive rich content/information, and experience practical interaction.

A recent survey finds that the demand for training content is rising, but the pace of updating the format for that content in order to best drive business is lagging behind.