Complexity Kills: 3 High-Impact Ways to Simplify Core Business Operations
Staying focused on customers and front-line teams will help drive great service and increase customer retention and referrals, and, in doing so, help foster and sustain double-digit growth.
Training Top 125 Best Practice: Choice Hotels International’s Choice Ideathon
The Choice Ideathon is a corporate-wide event, where associates are encouraged to submit creative and innovative ideas. It gives participants a unique opportunity to spend time out of their normal work zone and ultimately collaborate with colleagues from across the organization.
Avoid Clinging to the Status Quo: A Case Study on Amazon’s Jeff Bezos
Most leaders and CEOs have a tendency to stagnate when they have achieved a certain level of success. Instead, they must adapt to new trends and change with the changing times and technologies to energize their organizations.
3 Strategies for Success in a Skills Gap Era
Develop a growth mindset and embrace lifelong learning. Be ready to make a career pivot. And take a personal passion to the next level.
December 2017’s Top Reads
More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you December’s top three business books recommended to our readers.
Constructive Confrontation: The Key to Successful Coaching
Truth is a powerful tool. When the coach curbs the truth—positive or negative—coaching stalls.
The Power to Do the Right Thing
Give your team the power to please, resolve, and empathize with your customers. The magic should be in their hands, not left for the great, all-knowing, powerful Oz—I mean manager—to come in and save the day.
Adapting Learning to Deliver Results on a Tight Budget
High-performance organizations are far more likely to leverage modalities such as videos, social/collaboration tools, mobile learning, and games as part of their learning strategy, according to Brandon Hall Group’s 2017 Training Benchmarking Study.
Building Company Culture in Times of Upheaval
3 common initiatives necessary to create and sustain a supportive work environment.
Training Top 125 Best Practice: Buckman Laboratories International, Inc.’s Account Management Program (AMP)
Topics include Buckman’s sales philosophy, reproducible sales flow, capturing customer expectations, and standard service processes, with practice sessions surrounding asking questions, seeing other perspectives, and getting feedback.