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Topics include Buckman’s sales philosophy, reproducible sales flow, capturing customer expectations, and standard service processes, with practice sessions surrounding asking questions, seeing other perspectives, and getting feedback.

It’s up to you how you want to let those public speaking butterflies control you. Do you want to let them hold you back or do you want to harness them to propel you forward?

By using technology to its best advantage, leveraging each generation’s strengths, and creating and reinforcing a strong company culture, businesses that employ offsite employees can successfully engage their multigenerational workforce.

If you want a training system that ensures longevity and you want to hire and retain the best talent, take the subjectivity out of your recruiting, training, and talent development systems in the workplace.

Technologies such as big data analytics and machine learning/artificial intelligence (AI) can play a role in learning user behavior and gaining insights on how to customize training to suit the individual’s need.

Service Boot Camps hone service skills, strengthen product knowledge, increase cross-sell proficiency, and create fluency in explaining products and services to members.

Jobs for the Future (JFF) is working with the American Hotel and Lodging Association and the National Restaurant Association Education Foundation on the national Hospitality Sector Apprenticeship to expand apprenticeship opportunities in new communities throughout the country.

Those of us interested in intelligence and learning in all its forms need to be able to join in the Artificial Intelligence (AI) conversation. Start learning the language of AI today. It could pay off in many ways.

Frequent interruptions are not only productivity killers, they are significant energy suckers and work satisfaction destroyers. Here are five ways to reclaim your power over interruptions.