The Importance of Analysis to Identify Root Cause
Management often turns to organizational trainers or consultants to fix performance issues. Typically, the request received is reactionary, with little to no time spent determining the true cause of the performance issue. A job task analysis will help identify the root cause of a performance issue.
Rapid Response Learning Execution at Jiffy Lube
To respond to new offerings and market shifts, Jiffy Lube’s Training team developed a reliable, repeatable process for quickly and effectively developing new training for 2,000 stores. As a result, Jiffy Lube’s average sale per customer is 7 percent higher than the industry average, according to the 2013 Oil and Lube News survey.
Identifying the Importance of First Impressions
You only have one chance to create a first impression—a lasting impression that may affect the outcome of the customer interaction and the impression the customer has of your company. People remember how you make them feel. Make them feel legendary!
The 2G–Generic Leader
The 6G Leadership System is designed to produce Generic Leaders who operate on the 2G Network because, through time, they have demonstrated through their behaviors that they have accepted their leadership potential, and their actions have influenced others to accept them as leaders.
Wear It Well: Wearable Technology Is the Future of Your Work-Self
Where wearables could have the biggest impact is in the realm of communication and collaboration. Wearables afford the rare opportunity to access people and information hands-free.
Manage Your Boss with Hard Skills; Lead Your Boss with Soft Skills
Your hard skills help you acquire employment, while your soft skills help you retain your longevity in employment. As such, you must strive to understand the subtle difference between them, and integrate and apply them proportionately and effectively to excel as a successful professional and leader.
Case Study: Bluebeam Software Uses E-Learning to Increase Product Knowledge
Bluebeam turned to Mindflash’s E-Learning software to deploy an online training system designed to help its resellers become influential and knowledgeable product experts.
Aetna Inc.’s Preceptor Program
Preceptors are clinicians partnered with newly hired or newly licensed clinicians to provide on-the-job support and skill development. In 2012, insurance provider Aetna began the transition from an ad hoc Preceptor Program to a robust, structured one. As of July 2013, 100 percent of new hires had a Preceptor, and turnover was down 50 percent.
5 Tips to Hone Communication Skills in a Global Marketplace
Take charge of your speech. Learning strong communication skills will make the difference in your career. By practicing these five tips, you can learn to transform your communication skills and deliver every message like a leader.
Using Humor to Boost Your Training Programs
Humor can help humanize cultures while reinforcing the myriad complex learning messages that talent management experts have to communicate within large, complex organizations.