Employee Engagement Is a Team Effort
By Aimee Lucas, Customer Experience Analyst, Temkin Group
Engaged employees are valuable assets to any organization. Temkin Group’s 2013 Employee Engagement Benchmark Study found engaged employees are more committed, try harder, and want to make things better at the companies they work for. They trigger a virtuous cycle of great customer experiences resulting in more loyal customers and strong financial results.
Paradox of Success
By Jason Forrest
Most likely, what your boss, peers, and team members expect you to do is exactly the opposite of what you need to do to be truly successful in your role. And, even more harmful, if it’s what others expect from you, it’s likely what you expect from yourself.
Design for Environment Training Leads to Lean and Green
By Pamela J. Gordon, President, Technology Forecasters Inc.
Consider this story from Texas Instruments (TI). I interviewed TI’s VP of Worldwide Facilities, Shaunna Sowell, for my book “Lean and Green: Profit for Your Workplace and the Environment.”
Conscious Awareness: The Core Practice of Conscious Capitalism
By Jeff Klein,
Trustee and Executive Team Member, Conscious Capitalism, Inc.
“The shift in management paradigm (represented by Conscious Capitalism) is as transformational as the shift from the medieval view that the sun revolves around the Earth
to the view that Earth and the other planets revolve around the sun.
It is a fundamental transition in world-view. Once you make this shift, everything is different.”—Steve Denning, Forbes.com
Becoming a Motivational Machine
By Kathleen Brush, Ph.D.
In 2011, Gallup reported that 71 percent of American workers were not engaged in their work and 19 percent were “actively disengaged.” In 2012, Accenture noted that 58 percent of survey respondents were dissatisfied with their jobs. Disengaged, and dissatisfied are euphemisms for workers who are unmotivated or demotivated.
McDonald’s Trains Toward College Degrees
Edited by Margery Weinstein
Is Your Team Running Out of Steam?
By Lisa B. Marshall, Host, Public Speaker
“What’s gonna work? Teamwork!” My kids love the show, “The Wonder Pets,” and this little theme song gets stuck in my head all the time. We learn from a young age that working in a team is important.
Your team may have gotten a strong start. But what happens when you start running out of steam?
How to Prepare People to Work in New Ways
By Phil Buckley
When resistance, in the form of fear, anger, or complacency, is in the way, true learning cannot occur.—Dan S. Cohen
Most big changes require new ways of working: A combination of new knowledge, skills, mindsets, behaviors, relationships, and processes must be adopted. Unless you accurately identify and build these capabilities, the change is certain to fail or not reach its potential.
Easy as ABC: Gaining a People and Performance Edge
By Bruce Hodes, Founder, CMI
Many factors affect the long-term success of a business entity, and achieving success is complex. As businesspeople, we cannot control the economy, our competition, taxes, health-care plans, or national events. However, I think we can agree that the quality of employees within an organization directly affects that organization’s performance. The “ABC” process I’m going to tell you about is designed to give your company both a people and performance edge.
Open Assessments
Statistics vs. Believing Your Customer
By Kristy Westfall Moyer, Training Account Manager, Signature Worldwide
“Just because nobody complains doesn’t mean all parachutes are perfect.”—Benny Hill
In nearly every training class I facilitate, there is a Doubting Thomas in attendance. I welcome this personality type; I respect the role they play as I believe others in class may feel the same, but are too shy to speak up. I appreciate the challenges presented, as I know if I don’t have buy-in from the attendees before they leave, there will be no behavioral change.
