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Creating Customer-Focused Teams

By Bruce Hodes, Founder, CMI What is a Customer-Focused Team? The word “team” is overused in business; it gets applied to any group of humans in a work setting. However, when you define a team as everything, you end up with nothing.

EMD Serono Reinforces Leadership Impact

By Margery Weinstein A 2009 employee engagement survey at EMD Serono, Inc., highlighted for the company’s Research & Development (R&D) organization the need to focus on four areas, which if taken together, would help “create an environment in which our people can realize their potential.” The four areas included:

Stuck on Leadership

By Bob Parsanko and Paul Heagen Adam was stuck. The work to this point had been almost easy, familiar—and largely without obstacles. Three years into his first job as CEO, his place in life felt natural. He was just drawing on what had made him a success all along—talent and drive, a dash of charm, but more than anything, confidence.

Change Top-Down Leadership with “I Intend to…”

In Pearl Harbor, Hawaii, site of one of America’s greatest military setbacks, the nuclear submarine USS Santa Fe sat in wait. Within the tight confines of the ship toiled a crew plagued by low morale and poor performance. In a remarkable turn of events they soon would lead the fleet in most measures of combat effectiveness and create more future leaders than any other submarine.

How Evolution of the Web Is Shaping Learning’s Future

By Reuben Tozman What will the learning-on-demand world require from an instructional designer? What skills does an instructional designer need to be successful?

Best Use of Games for Learning

“May the odds be ever in your favor”—The Hunger Games

Training + Recognition=Productive Workforce

By Mike Ryan, Senior Vice President of Marketing and Client Strategy, Madison Performance Group

Serendipity Brought Us Fast HR and Gamification

By Greg Greunke, VP, Client Services & Operations, ThinkSmart Just before leaving the Walt Disney museum I caught this quote from Bill Anderson about perhaps the most innovative man who ever lived. “Nothing was too precious for Walt to change, even his own ideas.”

University Health System Breaks Down the Language Barrier

By Julie Wiley, Corporate Communications Coordinator, University Health System One way Raul Correa, a registered nurse on the general medicine unit at University Hospital, provides his patients with high-quality care and ensures they will go home understanding what they need to do to prevent readmission, is to communicate important information in the language they understand.

How to Begin Building a Global Training Program

By Jennifer Lawrence, Founder, Cambridge Corporate Training

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