Online Articles

By Thomas M. Koulopolous One of my favorite YouTube videos is of a toddler with a magazine on her lap, looking perplexed as she tries to operate it by touch—to her a magazine is a defective iPad.

By Tim Toterhi For the first time in history, four generations are represented in the workforce. This sociological anomaly has led management gurus to hyper-focus on intergenerational relationships and communication dynamics. In pursuit of the ever-elusive increase in organizational performance, we’ve seen a proliferation of group profiles, value summaries, and various assessments to help identify motivation triggers for each demographic. But does the generation factor warrant so much attention?

By Virginia McCullough, Co-Founder, The Book Catalysts On the face of it, the answer to the question, “Who needs a book proposal?” seems obvious. A book proposal package is the primary tool nonfiction book authors use to market books to literary agents or publishers. However, if you’re self-publishing, you might assume a proposal isn’t necessary. Right? Well, yes and no.

Edited by Margery Weinstein In February 2010, Nationwide Mutual Insurance Company launched On Your Side Continuous Improvement (OYS CI) to create a unified capability of continuous improvement at all levels of the organization while enabling its mutual strategy.

By Bruce Hodes, Founder, CMI Consider this question: If you were chartering a private plane, would you rather it was flown by a competent pilot or by a member of the business owner’s family? In this scenario, who cares about family affiliations? You most likely want the best person for the job of getting you in one piece from Point A to Point B.

By Tom Yorton, CEO, Second City Communications Regardless of the role you play in developing and delivering training to your staff—from CLO to instructional designer to field trainer—the landscape is changing quickly, and your challenges are multiplying, including:

By Bryan Mattimore

By Michael Leimbach, Ph.D., Vice President, Global Research and Development, Wilson Learning Worldwide Managing and leading in today’s organizations is growing more difficult. More products are coming to market faster, partnerships among companies in different industries are increasing, global expansion has created huge multinational companies, and trends toward matrix management and cross-functional teams are accelerating.

By Scott Merrick, Training Account Manager, Signature Worldwide Why is it so important to create a memorable experience for a guest? Are we doing it to create value, which, in turn, will make us more money? Are we doing it to get better reviews on different Websites? Or are we doing it because it feels good? The things we do in the hotel industry need to make money—that’s why we do it—but creating a memorable experience need not cost a lot of money or really no money at all.

By Norman Bodek, President, PCS Press Imagine all your employees are self-motivated, highly skilled artisans who are self-reliant and self-directed. At conferences, when I ask the audience to try to imagine that type of workforce, some look excited, while others cringe. From the cringers, I always hear the same question, “But who would do the boring, repetitive work? We can’t have everyone educated and in charge of their work and careers.”