Training for Adaptation
By John C. Cunningham, Education Coordinator, Lenders Solution Group, Indecomm Global Services
Supercompetent Speaking: Expecting the Unexpected
By Laura Stack, MBA, CSP
Speakers quickly learn that no matter how much they prepare for their presentations, things occasionally will go wrong—often through no fault of their own. Even so, you’ll need to be as prepared as possible when they do. Suppose the lights go out, there’s a crash backstage, someone’s phone rings, or the fire alarm goes off—how will you handle it?
All of the above have happened to me in the past. I even stepped off the edge of the stage once (no kidding).
Leveraging Syndicated Online Training
Last year, U.S. corporate training groups spent $67 billion to train and certify employees to improve productivity and worker effectiveness (Bersin & Associates, 2012).As government and industry regulations continue to increase, so does the need for training and certification. In addition, businesses constantly are looking for competitive advantages, and a well-trained, knowledgeable talent pool can be a company’s most a strategic asset.
Connecting with Customers
By Dulce Gonell-Holderby, Training Account Manager, Signature Worldwide
The word, “connect,” means to relate, associate, link, or join to one another. In the customer service world, it means to establish rapport or foster a relationship.
So how do we go about making these connections? How do we know if we have done it right the first time? How do we know if it is working?
What Drives Leadership Presence?
By Amy Su and Muriel Maignan Wilkins
When we lead executive programs, we start by asking people to think of someone they know who has effective presence. Then we ask them to describe that person’s impact. Why do they identify that particular person as having great presence? What are the qualities he or she exudes? Typically, this is what we hear:
A Fast Track to Credibility
By John Buelow, Executive Vice President, Shapiro Negotiations Institute
Why the Boardroom Needs to Visit the Battlefield
By Steven L. Ossad, Founder, Applied Battlefield Concepts LLC
Targeted Training Drives Business Results
Authors Paul H. Elliott, Ph.D., and Alfred C. Folsom, Ph.D., advocate a business strategy that drives greater results with existing resources based on benchmarking internal star performers. While their book, “Exemplary Performance: Driving Business Results by Benchmarking Your Star Performers,” is primarily targeted at executives and business leaders, it will serve to elevate their perception of the value that trainers produce when leveraging a human performance improvement approach.
Farmers’ Presidential Leadership Program
Edited by Margery Weinstein
To reach aggressive business goals, Farmers Insurance says it needs leaders who understand the destination and can inspire others to reach objectives as a team. Launched in February 2011, Farmers’ Presidential Leadership Program (PLP) develops emotionally intelligent, “whole” leaders who will engage the company’s employees to exceed business goals.
Securing Exams Against Fraud
By Jill Burroughs, Director of Test Security, Pearson VUE