Case Study: Leadership Development at SFCAPC
By Dr. Sarita Bhakuni, CPP Consultant
When Katie Albright became the new executive director of the San Francisco Child Abuse Prevention Center (SFCAPC) four-and-a-half years ago, she knew the first step toward getting the organization to function more effectively was implementing a major restructuring initiative. She formed a new leadership team composed of members with various levels of tenure and experience and positioned them to help the formerly small grassroots organization, which had transformed into a larger, more complex entity, perform in a more efficient manner.
Customer-Focused Management
By Hank Moore, Corporate Strategist
In today’s highly competitive business environment, every dynamic of a successful organization must be pointed toward ultimate customers. Customer-focused management goes beyond service and quality. There is no business that cannot improve its customer orientation. Every organization has customers, clients, stakeholders, financiers, volunteers, supporters, or other categories of “affected constituencies.”
A Roadmap for Holiday Hiring Success
By Marianne Langlois, Global Process Executive, NorthgateArinso
Fall is here, and retailers already have begun ramping up their hiring for the holidays. While some retailers have cut back seasonal employment, numerous other organizations have announced they are doubling entire workforces to help with the flow of incoming traffic and consumer demands. Whether a company plans on hiring one or 10,000 extra employees this holiday season, they all face similar challenges in finding, onboarding, and training these employees.
Coaching for Behavioral Change
By Marshall Goldsmith and Laurence Lyons
My mission is to help successful leaders achieve positive, long-term, measurable change in behavior: for themselves, their people, and their teams. When the steps in the coaching process described below are followed, leaders almost always see positive behavioral change—not as judged by themselves, but as judged by preselected, key stakeholders. This process has been used around the world with great success—by both external coaches and internal coaches.
Steps in the Leadership Coaching Process
What Is the Experience API?
By Dr. Kristy Murray, Director, ADL Initiative, and Aaron E. Silvers, Community Manager for ADL and a contractor with Problem Solutions
Embracing Social Networking
By Michel Koopman, CEO, getAbstract.com
Social networking within organizations has risen so quickly it is now standard practice. Smart companies use it to facilitate and encourage the internal exchange and social learning needed to remain competitive and profitable.
SuperCompetent Speaking: Ensuring a Great Introduction
By Laura Stack, MBA, CSP
Before you deliver a speech—whether it’s a conference keynote, a presentation to the board of directors, or a sales pitch to a new client—someone else usually will prepare the audience for your appearance. This introduction may be as simple as saying your name before you take the stage or as elaborate as a five-minute narrative with an accompanying video.
Implementing Performance Support Solutions—End User’s Perspective
4 implementation issues and practical advice for resolving them.
Radical Change in a 75-Year-Old Company
By Peter R. Garber
The Future of Training Is Already Here
By Daniel Burrus, Founder and CEO, Burrus Research
Over the next five years, training and education won’t just change; it’ll transform. What’s the difference? Changing means continuing to do essentially the same thing, only introducing some variation in degree. Transformation means doing something utterly and radically different. For example, moving our music from cassette tape to CD was simply a change. But going from a CD to having all your music in digital format on your smart phone and with you at all times was a transformation.