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When Jim Sokolowski arrived at Savvis Communications in 2010 to begin as director of Global Learning and Leadership Development, the company was experiencing double-digit growth, along with a change in senior leadership that brought a renewed commitment to human capital as a strategic enabler and competitive advantage. The challenge was to effectively build the organization’s learning function from the ground up. Taking on such an effort brought up the question of where to start as there were plenty of obvious places that demanded attention.

By Barbara Randi, Training Account Manager, Signature Worldwide A few months back, I was privy to a conversation between a customer (client/guest) and a service representative (rep). It was obvious who was in charge. Although the customer, I will call him “Bill,” lacked knowledge of the item he was looking to purchase, he alone maintained control of the call and the so-called conversation. He asked the questions, receiving one-word answers. Quickly, the rep delivered some of the information the caller needed—the price of the item. Then he hung up.

By Devora Zack I’ve been informed by my readers that you want to chat about how our other favorite personality dimension—introversion and extroversion—affects management style.

By Laura Stack, MBA, CSP Chapter One Tip Sheet: Determine What to Do How do you know what to work on? 1. At the end of every workday, take a moment to ask yourself: Was I productive today, or did I just stay busy? 2. Would you like it if people gossiped about you? No? Then stop gossiping about them. It’s a hurtful waste of your time.

By Ray Davis, Corporate Enterprise Training Activity Resource Systems (CeTARS) Program Manager, Commander, Navy Installations Command

By Alan Shelton

By Steve Gielda and Kevin Jones In “A Premeditated Selling Process,” we will show you how to develop a sales plan for each unique opportunity inside your accounts, using a five-step process that has proven itself successful. This process evaluates a sales opportunity from various angles, providing you insight into your situation and ideas for moving forward. Each step provides tools to help you analyze an opportunity and gather the information you need to make your next move. The five steps of the Premeditated Selling Process are:

Meeting the staffing challenges of the future is paramount for any organization. In the current business environment, we’ve heard a lot about unemployment and jobs not being available, but as the economy continues to recover, the next challenge for companies is going to be the widening talent gap and changing workforce demographics before a possible war for talent begins.

By The Training Top 10 Hall of Fame Social networking became the rallying cry for a generation that connects over the Internet as easily as previous generations communicated over the telephone. In fact, many Millennials entering the workforce actually prefer social media to spoken conversations. Now, savvy trainers are leveraging the technologies that enable Twitter, LinkedIn, YouTube, and blogs, among other options, to deliver learning—not just because they can, but because using specific media supports their training goals.

By Nick Sarillo