Online Articles

By Nick Sarillo

By Arupa Tesolin, Owner, Intuita There’s a big difference between the kind of innovation that works best for growing companies and what works for start-ups and inventors. The trick is to know what parameters you are working with. Trainers who grasp this and know how to speak the language of innovation will win big. Blue Sky Innovation

By K.C. Blonski, Senior Director, Travel, Leisure, & Retail Markets, AchieveGlobal The current recession has brought about many changes in the American retail landscape—including fewer new store openings, slower customer traffic, and greater migration to online shopping. Experiences within stores have evolved, as well; the average store has fewer employees on the floor, longer lines, and less merchandise. These shifts in experiences are clear signals that in the recession many retailers have outsourced the retail experience to their customers.

By Patricia B. Thurgood, and Fran Klene, BS, MS, Learning and Change Facilitators, Indiana University Health

Editor’s Note: The best model for any designer or developer is the one that works well for a particular organization—a model that consistently produces effective learning outcomes on time and on budget. Here,Michael Allen outlines four necessary criteria for the ideal process model, each of which are met byhis Successive Approximation Model (SAM) as an alternative to the ADDIE instructional design model. By Michael W. Allen

By David J. Letts, Vice President, RaytheonProfessional Services LLC

By Abraham Zachariah, Vice President, Capability Development Lead- India, Business Process Outsourcing, Accenture Arguably one of the biggest challenges most organizations face today in emerging markets such as India is the ability to manage a young work force and channel their abundant energies. This young work force is restless and tech savvy, seeks instant gratification, and needs to be constantly challenged and engaged. To top it all off, they seem to have numerous options in front of them, and loyalty to the organization is no longer considered a virtue.

By Heidi Carpenter, Fafinski Mark & Johnson, P.A. By the end of 2012, Facebook will be home to more than 1 billion users; Twitter will have registered 500 million-plus users; and YouTube will far surpass 4 billion views per day. These incredible numbers indicate social media will continue to shape the ways in which we communicate. The rise of social media also has transformed the landscape of the workplace.

By Margery Weinstein

By David Grossman, ABC, APR, Fellow PRSA, CEO, The Grossman Group E-mail is one of the most pervasive forms of communications in the workplace today. Pingdom.com estimates 107 trillion e-mails were sent in 2010, with an average of 294 billion sent a day. From our work with Fortune 100 companies and employees, we’re hearing more and more that employees are overloaded by e-mail, and it’s causing them stress.