Online Articles

By Hank Moore, Corporate Strategist In today’s highly competitive business environment, every dynamic of a successful organization must be pointed toward ultimate customers. Customer-focused management goes beyond service and quality. There is no business that cannot improve its customer orientation. Every organization has customers, clients, stakeholders, financiers, volunteers, supporters, or other categories of “affected constituencies.”

By Marianne Langlois, Global Process Executive, NorthgateArinso Fall is here, and retailers already have begun ramping up their hiring for the holidays. While some retailers have cut back seasonal employment, numerous other organizations have announced they are doubling entire workforces to help with the flow of incoming traffic and consumer demands. Whether a company plans on hiring one or 10,000 extra employees this holiday season, they all face similar challenges in finding, onboarding, and training these employees.

By Marshall Goldsmith and Laurence Lyons My mission is to help successful leaders achieve positive, long-term, measurable change in behavior: for themselves, their people, and their teams. When the steps in the coaching process described below are followed, leaders almost always see positive behavioral change—not as judged by themselves, but as judged by preselected, key stakeholders. This process has been used around the world with great success—by both external coaches and internal coaches. Steps in the Leadership Coaching Process

By Dr. Kristy Murray, Director, ADL Initiative, and Aaron E. Silvers, Community Manager for ADL and a contractor with Problem Solutions

By Michel Koopman, CEO, getAbstract.com Social networking within organizations has risen so quickly it is now standard practice. Smart companies use it to facilitate and encourage the internal exchange and social learning needed to remain competitive and profitable.

By Laura Stack, MBA, CSP Before you deliver a speech—whether it’s a conference keynote, a presentation to the board of directors, or a sales pitch to a new client—someone else usually will prepare the audience for your appearance. This introduction may be as simple as saying your name before you take the stage or as elaborate as a five-minute narrative with an accompanying video.

4 implementation issues and practical advice for resolving them.

By Peter R. Garber

By Daniel Burrus, Founder and CEO, Burrus Research Over the next five years, training and education won’t just change; it’ll transform. What’s the difference? Changing means continuing to do essentially the same thing, only introducing some variation in degree. Transformation means doing something utterly and radically different. For example, moving our music from cassette tape to CD was simply a change. But going from a CD to having all your music in digital format on your smart phone and with you at all times was a transformation.

By Margery Weinstein Loews Hotels’ Good Neighbor program, recently recognized by Condé Nast, is moving into its third decade as the longest tenured hospitality corporate responsibility program.