Online Articles

By Laura Stack, MBA, CSP A good speech adapts to meet an audience’s needs. Good speakers maintain awareness of the audience throughout the entire presentation and make adjustments as necessary. How do you know if your audience is “with” you? What is your audience thinking and feeling? How do you read them? This doesn’t require telepathy, just a type of sensory intelligence derived from careful attention and experience.

By Bruce D. Stasch, Marketing Manager, Work Effects There are many different types of coaches out there, each claiming to be the best at what they do and promising to make you successful. What sets a good coach apart from an ineffective one? Educational background and experience are not enough. When looking for a coach, here are the first 12 of 26 characteristics every good one must possess to be effective (the remaining 14 characteristics will be revealed in Part 2 of this article posting January 16):

This clever metaphor from Franklin Covey captures the essence of being buried alive in too many responsibilities--many of them not even important. Ever been assigned more than you could possibly accomplish? Chances are you can relate. Use this video to open a department meeting or client evaluation. It will leave your beleaguered audience craving a solution.

By Teresa Amabile and Steven Kramer

By Halley Bock, CEO, Fierce, Inc.

By Marcus Buckingham

By Chris Frederick Willis, CEO, Media 1

By Dr. James D. Kirkpatrick and Wendy Kayser Kirkpatrick The Challenge The training division of a federal agency was in trouble. In a conversation with their leaders, three increasingly common events were detailed:

By Michael Rich We all have seen it in the workplace: an employee so overcome with stress he or she struggles to complete work and becomes a distraction to others.

By Dan Cooper, CEO, ej4.com It was an impressive example of out-executing a competitor. On a Thursday, a distributor for a major consumer goods company found out a competitor was going to roll out a new product to grocery stores over two weeks starting the following Monday. The competitor was offering to buy an end-aisle display, and in return wanted the retailer to discount the new product 30 cents below cost. The competitor’s message was that the retailer would still profit from “market basket add-on” because of the draw of the product on sale.