New research by the Institute for Corporate Productivity (i4cp) and the Aspen Institute’s UpSkill America found that while 89% of organizations currently offer development opportunities to front-line workers, and 98% of these indicate plans to maintain or grow these programs, the majority of respondents (73%) indicate that they either don’t know how many front-line workers take advantage of development opportunities or that their organizations don’t track that metric. Some 59% also do not measure and reward managers for developing these workers. The study, “Developing America’s Frontline Workers,” included input from leaders at 365 U.S. employers.
Other key findings:
- Of the organizations that track it, most organizations (58%) indicate that fewer than half of front-line workers actually access available development opportunities.
- Not tracking manager effectiveness at developing front-line workers is correlated with poor market performance and is pervasive among low-performance organizations (63% vs. only 29% of high-performance organizations). Market performance is defined as recent multi-year growth in revenue, market share, profitability, and customer satisfaction.
- While only 34% of organizations reward line leaders who encourage workers to take advantage of provided opportunities, it’s a practice that is 2.5 times more prevalent at highperformance organizations.
For more information, visit: http://www.i4cp.com/upskill
