Sponsored by Jigsaw Interactive
A quote by Ben Franklin is still relevant today, “Tell me and I forget. Teach me and I remember. Involve me and I learn.”
As technology continues to allow more efficiencies, and its effectiveness continues to be confirmed, companies are adopting the digital world as an alternative to being held hostage to real estate investments. Many companies have committed to continuing virtual work and learning environments because they saw performance increase by as much as 47 percent.
Engagement and activity-based learning is difficult using many of the online products that everyone is familiar with. While these Web-conferencing systems offer the ability to get people together in a session, they are designed as a communication tool and lack the engagement options necessary for learning.
Virtual training requires specialized skills. Trainers should be trained and coached so they are comfortable managing a virtual training program. They need to be trained on the technology that is being used. The biggest failure of virtual trainers is just not knowing the tools they are using. Proficiency and comfort using the technology is as important as knowing the subject matter being covered. If trainers want engagement from the learners, they need the technology “know how” to get it.
Get Learners Involved
In most online training, the presenter is in control of “all things.” Short of a chat board, traditional online solutions put 100 percent control in the hands of the trainer. This leaves participants isolated, with little to nothing to do. Using technology, like Jigsaw Interactive, participants can independently review information and own their learning experience. This significantly increases engagement.
Virtual breakout rooms let participants work in small groups. Using Jigsaw’s customizable breakout rooms sets a different tone, pace, and expectation of the Learning team. Virtual sales role-plays with different case studies in each room, or unique customer issues for your customer support team, are examples of hands-on activities that include problem solving, service/product knowledge, product positioning, critical thinking, and problem resolution. These skills are required to perform almost any job within a company.
Using different tools and tactics to encourage participation can mean the difference between a well-trained team producing excellent results or one that’s producing just enough to get by.
Jigsaw Interactive’s technology was designed specifically for virtual training and learning, and provides more tools than a conference room or a training room. Offering the ability to quiz or test the group during training and get immediate results, along with automatically capturing engagement and performance analytics, Jigsaw’s technology can significantly assist in understanding your training program results.
“An organization’s ability to learn and translate that learning into action rapidly is the ultimate competitive advantage,” noted former General Electric CEO Jack Welch.
If Learning is King, Engagement is Queen. You cannot have one without the other.
Jigsaw Interactive aims to change how the world learns and collaborates through its software-as-a-service virtual learning and collaboration platform that helps organizations embrace digital transformation and enhance their success. For more information:
Visit: jigsawinteractive.com
Call: 678.208.2285
E-mail: mwashington@jigsawinteractive.com
