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Doing More with More in the Retail Industry

By K.C. Blonski, Senior Director, Travel, Leisure, & Retail Markets, AchieveGlobal The current recession has brought about many changes in the American retail landscape—including fewer new store openings, slower customer traffic, and greater migration to online shopping. Experiences within stores have evolved, as well; the average store has fewer employees on the floor, longer lines, and less merchandise. These shifts in experiences are clear signals that in the recession many retailers have outsourced the retail experience to their customers.

ETS Department Case Study: Training in the Huddle

By Patricia B. Thurgood, and Fran Klene, BS, MS, Learning and Change Facilitators, Indiana University Health

Simulation Leads to Success in High-Consequence Training

By David J. Letts, Vice President, RaytheonProfessional Services LLC

4 Essential Rules for Emerging Leaders

By Sal Silvester Look at you—you’re a rising star! You’re smart and successful. People are taking real notice of how good you are in your job as an engineer, financial analyst, customer service representative, software developer, sales representative, or nurse. Life is sweet, but something is about to rock your world. You are about to get promoted.

Kaizen = Change for the Better

By Mark Graban andJoseph Swartz The word, “Kaizen,” is translated from Japanese in a number of ways, most simply as “change for the better.” Breaking down the word:

Technology Plus Formal and Informal Learning Strategies=FUN

By Heather Loisel, Chief Marketing Officer, Skillsoft

The Vanguard Group Creates a Career Café

By Margery Weinstein

Game Gain

By Margery Weinstein

Hack Attack

By Gail Dutton IT departments can’t ensure data security. Despite firewalls and anti-virus and anti-malware applications, cybersecurity experts say most computer systems already are infected, and there’s little IT administrators can do to prevent it. That’s the biggest surprise non-IT employees experience during computer security training. “Non-IT employees think cybersecurity isn’t their problem...and that IT has taken care of it,” notes Prenston Gale, director of information security for Dynamics Resource

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