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Dell Inc.’s Customer Mindset Program

Edited by Margery Weinstein

Training Empowers Employees to Make Smart Benefits Decisions

By Justyn Harkin It happens every benefits enrollment season at every company around the country. Employees who want to get the whole benefits enrollment process over and done with simply sleepwalk through some of the most important decisions they could be making for themselves and their families for the rest of the year. Something has to be done to wake these employees up!

Make the Most of Your Talent

By Don Maruska and Jay Perry The world belongs to the talented, and that means you. Whether you’re the new kid in a cubicle, the boss in the executive suite, or you run your own business, you have huge potential for greater productivity and fulfillment. Even very high performers in excellent organizations—large and small, for profit and nonprofit—report that 30 to 40 percent of their talent is untapped. And that’s only the talent they know about. It doesn’t capture what they haven’t discovered yet.

Training: Making the First Day Count

By Jeanne O’Connor, Human Resource Manager, Billtrust “You never get a second chance to make a good first impression.” How many times have these 12 threadbare words been preached to job-seekers? More importantly, how many companies look in the mirror when uttering them—particularly on that day when a new hire first reports for work?

Leveraging BYOD Training

By Matt Pierce, Customer Engagement Manager, TechSmith Corporation Bring your own device—or BYOD—is growing trend in offices across the country; in fact, by the end of this year, 65 percent of companies expect to have some type of BYOD policy in place. BYOD is accelerating the smart phone and tablet markets as it is becoming more commonplace in today’s work environment. Along with many other perks, BYOD provides a unique opportunity for trainers to better engage employees with learning resources and training.

Examining Virtual Work in Todayメs Workplace

By Jill Attkisson, Global Insights and Innovations Research Leader, and Carol Sladek, Partner and Work-Life Consulting Leader, Aon Hewitt

Drilling Down Into the Skills Gap

By Stacey Harris, VP of Research, Brandon Hall Group

Service With a Smile

By Margery Weinstein

Soapbox: You Should Be in Pictures

By Diane De Re, President, 321 FastDraw Inc. Since the dawn of time, mankind has used images to communicate. From the El Castillo cave in Cantabria, Spain, with artwork of bison, horses, aurochs, and deer painted on the cave walls by our ancestors nearly 40,000 years ago, to ancient Egypt as far back as 3200 B.C. where hieroglyphs were used as a writing system, it is clear that the use of artwork is one of our most basic and powerful forms of communication, seemingly hardwired into our genetics.

Last Word: Embrace Social Media Carefully

By Peter Post, Director, The Emily Post Institute Are companies really embracing social media? It appears so. The average midsize or large company (1,000 employees or more) has 178 “social media assets,” according to the Business2Community Website. That means that, on average, 178 individuals are tweeting, blogging, or posting on behalf of their organizations on company social media outlets.

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