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By Margery Weinstein At the end of 2009, CHG Healthcare Services launched a new two-part Leadership Development Program. Employees interested in a leadership opportunity within the company now can speak to their managers about the Leadership Evaluation and Assessment Program (LEAP), which is designed for those ready to move into leadership in the next six to 12 months. The program was developed to gather information on potential leaders and pinpoint areas for growth that are essential for all CHG leaders. Here is how it works:

By Joe Lipham, Training Account Manager, Signature Worldwide One morning while working in my former position as a human resource director for a resort, I was finishing my daily coffee run when my front-office manager, Kate, approached me. She was relatively new in her position and usually was full of ideas and had lots of energy—she was ready to make her mark on the organization! Unfortunately, I could see on this occasion that she was looking a little down.

By Jeff Kortes, President, Human Asset Management LLC Who should be responsible for the training and growth of an employee? Ultimately, the responsibility lies with the employee. But it also lies with several others, as well. The immediate supervisor and the organization itself also have an obligation to provide opportunities and encourage an employee to grow. Can an employee grow in a non-supportive environment? Absolutely. But it is much harder.

By Dr. Daniel Goleman You may have heard that we’re born with a huge amount of brain cells, and then we lose them steadily until we die. Now, the good news: That’s neuromythology.

By Lee B. Salz When a sales candidate accepts a job offer, everyone is all smiles. Yet, those smiles can quickly turn upside down if you are making any of these salesperson onboarding mistakes:

By Matt McConnell, President and CEO,  Knowlagent “Wow! That automated attendant really delivered great service!” In an age of automation, how often do you hear a customer enthusiastically share a positive experience with a self-service or instant-service communication channel?

By Scott A. Thornbloom, Naval Service Training Command Public Affairs GREAT LAKES, IL (NNS) -- Training professionals from companies across the United States toured the Navy’s only boot camp to observe how civilians are trained to become Sailors at Recruit Training Command (RTC).

By Rick Garlick, Ph.D., Senior Director,Strategic Consulting and Implementation,Maritz Hospitality Research Group

By Brad Karsh, President, JB Training Solutions As an HR professional, you are thrilled to organize compelling training programs for your employees, but how do you guarantee high attendance and participation? No matter how great the program is on paper, if attendance is low, then the impact is lost. So what can you do? Fortunately, there are a few simple and (mostly) free techniques for filling your training room every time:

By Kristy Westfall Moyer, Training Account Manager, Signature Worldwide “An investment in knowledge pays the best interest.”—Benjamin Franklin Whether you are a customer-centered or an employee-focused company, success hinges on sustaining a culture of lifelong learning. Happy employees equal happy customers, and in study after study, they show that the happiest employees are the well-trained ones who receive ongoing education.