Compliance Made Easy (CME) has been the triple crown of learning programs for Allianz Life Insurance of North America over the last year, with victories in three areas: saving time, saving money, and increasing employee engagement.
Starting out of the gate, Allianz had a unique challenge to consolidate five separate compliance programs into one distributed learning solution. The goal was to create a self-paced learning solution that was engaging, modularized, and less time-consuming while still meeting regulatory requirements for training.
The winning solution was “Comp-flix,” a series of compliance video vignettes based on popular television shows and movies, using a Netflix-like backdrop.
Program Details
A few programs parodied in Comp-flix include: The Walking Dead, Big Bang Theory, Doctor Who, Mad Men, and Wall Street. Topics covered in the various videos include: Anti-money laundering
- Anti-corruption
- Gifts and entertainment
- HIPAA privacy
- Business continuity
- Other general privacy and anti-fraud content
For example, The Walking Dead, titled as The Ambling Dead in Comp-flix, educated learners on the basics and importance of a business continuity plan using a fictional zombie apocalypse.
Results
By combining five courses into one, the Compliance Made Easy (CME) “Comp-flix” learning project saved 2,800 labor hours or $92,000. Producing and editing the videos in-house resulted in a savings of $163,000.
Employee engagement scores for 2014 reflected a change in employee behavior related to corporate priorities of employee development and recognition, operational excellence, and reputation, due in part to this program. The category labeled “I have the opportunity to develop my skills and knowledge” rose from 85 percent to 86 percent, exceeding the industry benchmark of 82 percent. Another category of “our company shows a commitment to ethical business decisions and conduct” rose from 95 percent to 96 percent, exceeding the industry benchmark of 91 percent.
A Sales Vice President commented, “I am completing the Compliance Made Easy courses today, and I must say the videos are hilarious! I applaud you and the entire team for taking such topics as Anti-Money Laundering, Data Protection, and our Gift Policy and making them engaging and entertaining, yet informative. The ‘Noise of Music’ segment was especially entertaining…Well done, I was impressed! And I learned a thing or two, as well.”
As a financial services company, reputation means everything. The CME project is an outstanding example of how Learning & Development at Allianz supports a better reputation for the company by helping employees learn and identify compliance- related topics.
