How Employees Really Feel

Some 46% of employees believe their employer penalizes them for not having certain skills on the job, according to the new 2019 Future of Work and Employee Learning report from customer experience management company Sitel Group.

Nearly 1 in 3 U.S. employees admit they have avoided asking their employer for training on a specific topic or activity because they thought he or she may be concerned they didn’t know about the topic or how to complete an activity. What’s more, 46% of employees believe their employer penalizes them for not having certain skills on the job. That’s according to the new 2019 Future of Work and Employee Learning report from customer experience management company Sitel Group.

Other key findings from the report, which surveyed 1,200 U.S. employees, include:

  • 92% of U.S. employees say learning something new on the job makes them more motivated and engaged in their work.
  • 79% of employees say when searching for a job, it is important to them that the employer offers a formal training program to employees.
  • 83% of employees find on-the-job training most effective in helping them perform well in their job compared with classroom-based training and self-paced training (i.e., e-learning).
  • 43% of employees say they prefer to receive instructor-led, in-person training; 30% say they prefer blended learning; and 15% say they prefer online or e-learning.
  • The majority of employees (33%) say they have participated in past training on technology skills, while only 17% say they’ve participated in management skills training.
  • More than half (51%) of employers don’t offer soft skills training (i.e., how to speak to a customer or client effectively),
  • 26% of employees admit they have not attended, participated in, or completed training in the past because their manager didn’t encourage them to attend or they felt their manager didn’t think it was important.
  • 68% of employers don’t incentivize or reward employees for completing trainings.
  • More than 1 in 3 U.S. employees would leave their job if they weren’t offered training to help them.

For more information about the report, visit: or

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