What Did You Say?
A study by New York Times bestselling authors and VitalSmarts executives Joseph Grenny and David Maxfield found that 83% of employees have witnessed their colleagues saying something that has had catastrophic results on their careers, reputations, and businesses. The study, which surveyed 775 correspondents, also found that 69% of employees admit to personally making a catastrophic comment.
- 31% said it cost them a pay increase, a promotion, or their job.
- 27% said it undercut or destroyed the working relationship.
- 11% said it destroyed their reputation.
The top five catastrophic conversations
Suicide by Feedback (23%)
Gossip Karma (21%)
Taboo Topics (20%)
Word Rage (20%)
"Reply All" Blunders (10%)