Training Day Blog

Should the workload and capacity of the employee to deliver assignments on time be the deciding factor for who is assigned a junior employee for support? Or should the decision on where to add a new hire relate more to which department brings in the most money?

A new service, Lioness, is helping employees tell the world about bad-boss experiences. Here are some tips to help identify those toxic managers.

How to ensure your employees’ focus is on your customers’ comfort, not just their own.

Some employees may be waiting out the pandemic before looking for a new job. What is your organization doing to ensure they stay put?

Rather than have a manager calling to congratulate or complain every day or week about numbers or metrics, I would prefer a manager who gives guidance on how we can continue to do better.

Is not requiring vaccination the most sensitive and evolved approach for companies to take?

Learning about negative customer experiences can be hard to hear and accept—but the lessons learned from those reviews can be an invaluable training tool.

Privacy balloon walls and outdoor meeting spaces are just a few of the new features Google is planning that caught my attention.

How can you help employees feel more secure in today’s insecure, uncertain world?

Snobbery and one-dimensional thinking have no place in an organization that wants the most robust and competent talent pipeline possible.