Magazine Articles

By Peter Post When I became involved in the Emily Post Institute teaching about etiquette, I found myself sitting at a lunchroom counter one day scribbling notes for an upcoming talk. The thrust of the talk was the importance of etiquette in building relationships. Etiquette, after all, is more than just a bunch of rules. Its true purpose is to guide us to make choices that build relationships.

By Roy Saunderson Most orientation and onboarding programs are manager-initiated or online portal-delivered sets of steps, policies and procedures, and general ground rules to function on the job. Whether it is health and safety guidelines, learning the full benefits package, taking assigned online learning presentations, or signing off on required Human Resources documents, it can turn into a lot of information cramming and a check-box mentality of task completion.

By Bob Pike

By Tony O’Driscoll By the time you finish reading this article, 5 million videos will have been viewed on YouTube; 1.9 million messages will have been shared on Facebook; 400,000 people will have tweeted; 15,200 people will have searched for someone on LinkedIn; 6,250 photos will have been uploaded to Flickr; and 4,000 people will have checked into a location on Foursquare.

By Neal Goodman, Ph.D.

By Dr. Neil Orkin Location, location, location! Panama has been blessed with a perfect location to conduct commercial shipping. A ship can cross from the Pacific Ocean to the Atlantic Ocean and vice versa by using the 50-mile waterway known as the Panama Canal. The revenues generated from the canal are critical to the country’s financial success. Panama intends to greatly increase the canal’s capacity by 2014. This unique waterway will have a major impact on the country’s development.

By Jeffrey C. Thomson, CMA, and Janie Copeland, CPA Caterpillar Inc., a leading manufacturer of construction and mining equipment, knows infrastructure: Caterpillar machinery and engines can be found all over the world. Just as Caterpillar equipment is used to make progress possible, the company also understands the importance of developing a diverse and well-trained accounting staff.

By Jann Freed, Ph.D. At 45, most executives have reached their peak and are bored. While they are very good at their jobs, they often are not learning and are no longer challenged. Yet, they are likely to have another 20 to 25 years of work. So managing oneself often leads to beginning a second career.

By Kendra Lee When we as trainers create training, it’s not enough to just deliver it. If we want to make it stick, we need strategies to cement the content long after the program appears to be over. One of the most common ways to reinforce key content is to make it available in a bite-sized format that’s easy for participants to review, useful for managers to reinforce, and easy to integrate as pre-work into related programs.

Many people think William Shatner is the master negotiator based on his priceline.com commercials, but I believe my husband actually owns the title. His dad was in auto sales, and he has continued the family tradition. In fact, he practices his wiles—I mean skills—on me on a regular basis.