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Part 3 of 3 articles that will provide tips for Preparing, Engaging and Acting to manage difficult conversations in the workplace.

Regional and corporate managers throughout the company attend a bi-annual leadership conference where regional vice presidents facilitate training on a variety of topics. After each leadership conference, the training is transformed into computer-based or instructor-led training.

By following the basic principles of persuasion, leveraging your technology suite, setting time to practice, and developing ways to be memorable, you have a strong chance at leading decision-makers to the desired outcome.

An exemplary employee not only exhibits knowledge and skills, but possesses exemplary attitude and habits.

Every employee has the opportunity to bring business into the company. Train them to take advantage of it.

No matter how advanced and efficient a new technology solution is, it will not be as effective if the key users are not 100 percent on board.

The leading question when designing an onboarding program should be: “How can we best support individuals to be successful in our organization?”

Great leaders consistently accomplish the mission and take care of their team. To do so, they must be able to effectively command, coach, and mentor every member of their team—just not the same amount with every teammate.

6 ways to keep learners engaged in training.

Managers Preparing to Accomplish Change Today (MPACT) is a selective program designed to develop and elevate the skills of already high-performing managers in Jefferson County, AL’s civil service system.