How to Deliver that “Wow” Factor Every Time
5 things every company should be focused on to create customer loyalty.
Training Top 125 Best Practice: Managing People and Processes at PPL Electric Utilities
In 2017, Level 1 and 3 feedback led to a redesign that involved merging Managing People and Processes (MPP) training with one of PPL’s culture programs—Coaching and Accountability—to align their language and eliminate redundancy.
Create a Culture Where Employees Train and Mentor Each Other
New hires should have a primary mentor who looks after their overall progress but also a contact or mini-mentor in each department.
April 2019’s Top Reads
More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you April’s top three business books recommended to our readers.
I Can’t Do this Work Anymore: The 10 Commandments to Help a Burned-Out Employee
Technology has helped humanity climb to the top of the food chain, but it also increasingly blurs the line between home and work, leading to increased stress and exhaustion. Here’s how employers can help.
5 Foundations for Impactful Leadership Development
Organizations whose leaders take responsibility for driving engagement and a culture of diversity and inclusion, and operate from a single, well-defined leadership model are significantly more likely to have leadership development programs that deliver business impact, according to Brandon Hall Group’s latest Leadership Development Study.
Aligning Training with Company Goals
Before you plan, design, or update training programs, get back to square one, adopt what Zen practitioners might call “a beginner’s mind,” and ask some basic questions.
Organization in Quality Healthcare: How Less Paperwork Can Fuel Productivity
Managing credentialing, privileging, and training doesn’t have to be complicated and time consuming. By implementing an all-in-one system, HR representatives and provider administrators can save time, reduce costs, and mitigate the risk of deficiencies.
Training Top 125 Best Practice: OptumRx’s Leadership Academy
After the pilot and two years of offering Leadership Academy, the program was so popular that there were more candidates than available spots in the classroom, so OptumRx had to expand it and adjust the content and delivery to meet the demand.
Evaluate, Engage, Empower: Transforming Training from Tactical to Strategic
By evaluating training ROI and engaging and empowering employees on an ongoing basis, employers can shift the idea of onboarding from a box to be checked to a plan that provides career-long learning.