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Being nice is rare in service interactions and, therefore, is a secret weapon.

Superstar Managers’ enviable talents in networking, innovation, and winning deals permit them to operate largely unchecked. Their successes are celebrated at the same time that questionable—or downright unethical—business practices are overlooked, downplayed, and even rationalized by senior management.

Having an in-person element for tech training programs allows employees to hone myriad soft skills, such as creativity, problem solving, and communication, while also learning to code.

A three-day curriculum for Navient call center “Transfer Agents” includes reference materials, observation, and hands-on experience.

Teach everyone the essential meeting skills that help them safely navigate your calendars and conference rooms. Then, train every manager and leader in the meeting processes that will improve their team’s performance.

Effective professional development is closely tied to increased employee motivation.

Employers struggle to establish, measure, and develop competencies and skills for their employees.

Cultivating a strong sense of business etiquette will help you foster excellent relationships with your coworkers and also will enable you to network easily and successfully.

That’s what the owner told me regarding his staff, after he’d seen me conducting a meeting with some project managers. I kept waiting for the punchline...but there was none. He was serious.

The New Leader Development program is a six-week intensive course filled with 25 hours of instructor-led, hands-on training covering 12 different topics, from time management to retention.