Online Articles

Successful Customer Service: A Secret or Back to the Roots?

Despite all of our technological advancements, everyone still looks for that human connection.

Becoming a Better Interviewer: Why That “First Impression” Can Be a Danger

3 key ways in which managers can become better interviewers by reserving judgment and avoiding quick hiring decisions.

The Future of Employee Training Is Hybrid Learning

The hybrid classroom looks much like a typical classroom, except the last row of the room comprises remote attendees who appear as videoconferencing squares on large monitors. These participants can see, hear, and interact with both the instructor and in-class peers.

Training Top 125 Best Practice: Mastercard’s Anti-Corruption Investigation Docudrama

The company’s Global Talent and Development (GTD) and Anti-Corruption Investigation (ACI) teams released a film that recreates the story of Richard Bistrong—now chief executive of an anti-bribery consulting firm, who previously went to jail for violating U.S. anti-bribery and UK trade laws—and is interlaced with messages from Mastercard about its anti-bribery compliance best practices.

How Meaning at Work Defines a Good Life

When work is a place of shared meaning, employees invest in seeing something great come to fruition. Contribution is no longer about being “on the clock”—it’s about focusing on what matters.

Workplace Sexual Harassment: Anomaly or Epidemic?

Between 2010 and 2016, the Equal Employment Opportunity Commission (EEOC) received more than 28,000 harassment charges and companies paid $125 million in sexual harassment penalties.

Managing the Complexity of Modern Learning Technology

Instead of finding a solution and forcing it upon learners, use a blend of technologies to create experiences to meet the needs of the business and the learners.

How to Renew Your Career

The important distinction between people who reinvent themselves and those who stay stuck is knowledge of self combined with the ability to confidently identify the right platform—one that best leverages their natural personality strengths.

Relationship Goals: Life Lessons to Maximize Sales

Personal connection is the single most important element in maximizing sales over the long term. Focusing on relationship building allows a sales professional to anticipate customer needs, make targeted recommendations, and become a trusted partner for future purchases.

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