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Using Improv Techniques to Increase Confidence

I found that my coaching skills and the skills I had learned as an actor had a lot in common, including listening without judgment, connecting, curiosity, and creativity.

Training Top 125 Best Practice: Paychex Inc.’s Sales to Service Mobile Escalation App

The download of the app is part of the Core Sales new hire training program, ensuring all new sales representatives have the app and are prepared to use it right away during their orientation and new hire training period.

7 Tips to Improve Your Onboarding Process

Nowadays, modern onboarding largely is managed by software that can be purchased at an affordable rate, featuring high levels of customization and user-friendly interfaces. Here are tips to consider when searching for onboarding software.

Tips for Avoiding and Handling Toxic Employees

Taking a proactive approach to building a culture that matters starts with your hiring process. Then you’ll build trust by sending a consistent message every day that those values are more than just words.

Closing the Gap on Sexual Harassment Training

Approaching sexual harassment training with a new perspective and some fresh ideas and strategies will help to create a productive, respectful place of employment.

Helping People Develop Leader Habits: A Guide for HR Professionals

The Leader Habit Formula provides a simple action plan for people who are ready to change their behavior and develop better leadership skills: Pick a simple daily exercise and practice it until the new behavior becomes a habit.

Using Brain Science to Improve Employee Learning

Experts in brain science fields such as psychology, neurology, molecular biology, and behavioral science have a lot to tell us about how to make information stick to our grey matter longer and more effectively.

Brains versus Brawn

Knowing that your prospective or existing customer will default to their preset memories or biases can be used to your advantage if, and only if, you engage them at a higher level of conversation. If you raise the bar to make them think differently, you don’t need to be assertive.

Training Top 125 Best Practice: One Nevada Credit Union’s Compass Training

Compass Training is the first stop on a new employee’s journey at One Nevada Credit Union’s ONCUniversity. Attendees receive information about ONCU’s products and services and successful sales techniques, participate in ONCU-themed games, and are paired with a MAP coach.

Winning the Talent War #5: Every Manager Must Be a Compensation Officer

The key lies in creating a culture in which managers are all about rewarding performance.

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