Civility, We Miss You!
Some 75% of respondents say incivility in America has risen to crisis levels, and 34% have experienced incivility at work, according to the Civility in America: A Nationwide Survey 2017, by Weber Shandwick and Powell Tate in partnership with KRC Research.
The Changing Sales Model: Sales Success in 2017
6 competency-based sales success models that scientifically link personal attributes, behavioral patterns, and competencies with performance across differing levels of sales complexity.
Fixing Diversity Programs—Diversity, Inclusion, and Deliberate Practice
Employing Deliberate Practice can be the solution to move from theory to practice and overcome the “know-do” gap. Being able to say out loud the words that are feared most and to receive feedback in a safe, judgment-free environment will increase confidence and give participants the opportunity to correct and explore without consequences.
Accelerating Talent Development
If you have invested heavily to recruit potential difference-makers into your company, you will naturally want to build processes that accelerate their development. This entails revisiting many of your HR practices and procedures—training, job assignments, compensation, and so on—with that goal in mind.
Success Sutras for CEOs
Today’s CEOs must ensure that their passion, energy, and vision are constantly aligned with their organizations to successfully overcome leadership challenges.
3 Reasons Mature Digital Organizations Retain More Talent
When your business embraces characteristics of a more digital culture, your employees may be more likely to pursue stretch opportunities and stay more engaged and invested in their work.
Training Top 125 Best Practice: Paychex, Inc.’s Leadership Essentials Reshape
The new approach focused on two key enhancements: a flipped classroom and cloud-based training materials.
Document Your Performance to Get the Recognition Your Deserve at Work
Put yourself on a “Continuous Improvement Plan”—together with your boss, spell out expectations for your performance. Keep track in writing as you complete each item. Regularly report to your boss and have him or her document exactly how and when your concrete actions met expectations every step of the way.
Your Past DOES Matter, So Always Be the Best Version of Yourself
If someone interacts with you and has a positive experience, they are likely to speak positively of you to others, as well.
Want to Improve Contact Center Training? Try a Gamification Approach
Well-designed games permit users to develop directed, empathic responses to carefully crafted situations and permutations. These types of simulations are particularly useful when training customer service representatives (CSRs) in a contact center environment, where customer emotions can run high.