Training Top 125 Best Practice: Cartus’ Account Management Development Program
The AMDP is a blend of classroom, online, and self-study opportunities with global access via the learning management system (LMS).
March 2017’s Top Reads
More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you March’s top three business books recommended to our readers.
Training Tomorrow’s Leaders: How to Engage Millennials and Generation Yers
Millennials and Generation Yers look at and interact with the world in far different ways than generations that have come before. But with a few simple shifts in perspective and positioning, it becomes far easier to connect and communicate with them on a meaningful level.
How to Tell if Your Boss Is a Psychopath
The psychopath boss does not have a place in today’s world. Be the boss you always wished for and show your best self every day.
Is Fulfillment Part of Your Learning Equation?
In a Metrus Institute study of fulfilled versus unfulfilled people, continuous learning was a major factor mentioned by so many of the fulfilled people—those who felt productive and energized at work.
Training Top 125 Best Practice: Truly Memorable Customer Service at Penn Station, Inc.
The company’s customer service initiative trains on both direct and indirect means of impacting the customer experience, as well as providing “Enhanced Customer Service” procedures.
4 Tips to Get Started Creating Video
Although it’s easier to keep doing what you’ve always done, resist the ease of falling into old habits (like putting off that gym membership). You’ll be amazed at what you can create, and how effective your videos will be.
3 Steps to Creating a C-Suite and CEO Brand
According to one Burson-Marsteller study, close to 50 percent of a company’s reputation can be attributed to the standing of its CEO. Like it or not, today’s senior executives have been precast in the role of Chief Brand Ambassador—leaving many organizations wondering just how to make the CEO brand a reality.
Training Retail Associates for the Fusion of E-Tail and Brick-and-Mortar Stores
Online sales mixed with exceptional brick-and-mortar experiences, including top-notch customer service, is the retail model of the future. Making shelf stockers into customer-winning consultants requires a training model radically different from the past.
Rewards and Recognition: Driving Engagement and Organizational Performance
According to a Brandon Hall survey, an average of nearly 7 percent of an organization’s talent management/HR budget is dedicated to rewards and recognition, and nearly 32 percent of organizations expect that budget to increase.