How to Tell if Your Boss Is a Psychopath
The psychopath boss does not have a place in today’s world. Be the boss you always wished for and show your best self every day.
Is Fulfillment Part of Your Learning Equation?
In a Metrus Institute study of fulfilled versus unfulfilled people, continuous learning was a major factor mentioned by so many of the fulfilled people—those who felt productive and energized at work.
Training Top 125 Best Practice: Truly Memorable Customer Service at Penn Station, Inc.
The company’s customer service initiative trains on both direct and indirect means of impacting the customer experience, as well as providing “Enhanced Customer Service” procedures.
4 Tips to Get Started Creating Video
Although it’s easier to keep doing what you’ve always done, resist the ease of falling into old habits (like putting off that gym membership). You’ll be amazed at what you can create, and how effective your videos will be.
3 Steps to Creating a C-Suite and CEO Brand
According to one Burson-Marsteller study, close to 50 percent of a company’s reputation can be attributed to the standing of its CEO. Like it or not, today’s senior executives have been precast in the role of Chief Brand Ambassador—leaving many organizations wondering just how to make the CEO brand a reality.
Training Retail Associates for the Fusion of E-Tail and Brick-and-Mortar Stores
Online sales mixed with exceptional brick-and-mortar experiences, including top-notch customer service, is the retail model of the future. Making shelf stockers into customer-winning consultants requires a training model radically different from the past.
Rewards and Recognition: Driving Engagement and Organizational Performance
According to a Brandon Hall survey, an average of nearly 7 percent of an organization’s talent management/HR budget is dedicated to rewards and recognition, and nearly 32 percent of organizations expect that budget to increase.
What Hamilton Has in Common With Your Classroom
Like the theater, the classroom is one of the last places people put their phones away, and one of the last places where we have a common experience together. And just like in the theater, our classrooms are filled with people of diverse races, religious backgrounds, and generations.
Rising Above the Turbulence: A Meditation for the New Year
To meet the aspirations we have for both our personal and professional lives, we must pay attention to our higher selves. In other words, we must be clear about what nourishes our souls, hearts, and minds.
Inclusivity: No More Hidden Figures
We are living in a time when prejudice of many kinds is becoming normalized. If businesses want to thrive in our hyper-competitive world, they need talent, talent, and more talent. That means inclusive cultures must be the norm.