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The key is to understand and apply a logical process to everything you write. Make using this process a habit, and writing becomes a straightforward task. The end result meets the needs and goals of your audience.

Because all MCPRS’ training is competency based and instructors certify competency at time of training, the organization’s Quality Assurance team monitors the transfer of learning from the classroom and/or online to the actual floor application.

The crux of people skills is “other orientation,” paying close attention to the signals of those with whom one is interacting, without getting distracted, and then responding to those signals effectively and appropriately.

When a team member asks for our help, we want to ensure they leave feeling empowered, not embarrassed or overwhelmed.

The real story of motivation is that people have psychological needs for autonomy, relatedness, and competence.

Aon Client Promise Academy’s Client Service Model (CSM) teaches consultation skills and how to showcase the way Aon delivers value to clients.

You need to give a commitment to diversity and inclusion (D&I) training the same scrutiny and insistence on fit, quality, and value that you would give to any other key strategic priority.

You probably don’t want to hear “No” before you ever had the chance to state your case. So don’t do that to your team. Listen carefully and ask questions, even if you know the answer is “No.”