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As Extended Stay America was enjoying record growth, it also was grappling with a general manager turnover problem. With goals of extending employee tenure by investing in training, ESA sought to increase top-down support within the company and lay the foundation of a learning culture.

Because Ricoh Americas’ advanced services and imaging systems interface with client networks, CDIA+ training and certification was chosen as a way to enhance the IT knowledge of the company’s sales leaders, while helping them best understand how Ricoh’s portfolio supports client workflow.

When leadership fits, when the right leader has come to the right place at the right time and is looking at the world through the right glasses—one lens marked Personality and the other Philosophy—something special is going to happen.

Successfully incorporating gamification into HR processes not a simple task, nor can it be done overnight. But if done correctly, gamification can offer employees an equilibrium of professional advancement, cooperation, and communication, all while emphasizing a company’s core values.

Once you identify what you want to do or learn, incorporate that into your leadership development plan, so it becomes a real target—a challenge you’re committed to addressing.

A presentation is a great opportunity to impress, open and change minds, build value, and many other important functions. The importance of preparation, confidence, and execution of a presentation cannot be minimized.

The key is to understand and apply a logical process to everything you write. Make using this process a habit, and writing becomes a straightforward task. The end result meets the needs and goals of your audience.

Because all MCPRS’ training is competency based and instructors certify competency at time of training, the organization’s Quality Assurance team monitors the transfer of learning from the classroom and/or online to the actual floor application.

The crux of people skills is “other orientation,” paying close attention to the signals of those with whom one is interacting, without getting distracted, and then responding to those signals effectively and appropriately.