Teaching Problem Solving
The key to teaching anybody the basics of problem solving is to, first, teach them to anticipate the most common recurring problems and prepare them with ready-made solutions.
Holiday Mania: How Good Training Can Cut the Chaos
There’s a confidence gap between retail managers and employees entering the holiday shopping season.
A 4D Model for Training Success
Each step of the model—Design, Develop, Deliver, and Debrief—is equally important, is highly dependent on each other, and must be followed sequentially for the model to provide maximum benefit for all stakeholders.
3 Techniques an Instructional Designer Can Use to Deepen Learning
Incorporate previewing, chunking, and recall in e-learning courses to aid retention.
Why Sales Coaching Fails—And How to Do It Better
Often, the most critical assistance a sales manager can provide a seller is to demonstrate what “great” looks like.
Hands-On Software Education with Self-Directed Learning at CA Technologies
The company’s class enrollment and capacity for virtual training labs has increased by 300 percent over the last two years.
Training Top 125 Best Practice: ESL Federal Credit Union’s Leadership Series
The Leadership Development Series is a progressive development track with three distinct but interrelated levels: Emerging Leader, Developed Leader, and Advanced Leader.
December 2016’s Top Reads
More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you December’s top three business books recommended to our readers.
The No Promotion Blues
Managers need to take the right steps to ensure that they follow up and promote collaboration and growth for everyone, especially during times when they have to give some disappointing news.
EI (Emotional Intelligence) and Customer Service: Are They Linked?
Negative emotions usually tend to last longer than positive ones, so they have a deeper impact and a higher recall value. Here are some ways to ensure that negative emotions are mitigated in our professional and personal lives.