2 Customer Service Secrets
Lessons learned after 15 years of training customer service.
Novo Nordisk’s IdeaStream
In response to a rapid 2013 expansion, Novo Nordisk’s Clinical, Medical, and Regulatory Affairs (CMR) Leadership Team instituted IdeaStream to engage employees in the field and home office and to introduce innovations to create competitive advantage in a changing business environment.
Management Challenge #12: Measuring the Performance of “Creative’ Work”
How can you performance-manage “creativity”? How long should it take to come up with an idea? How do you measure whether or not the idea is good, very good, or excellent?
6 Tips for Making Difficult Conversations Easier
The challenge in learning to hold difficult conversations begins by learning to understand yourself. You must be willing to take a look at your thinking and feelings and examine them for accuracy.
What Part Can Emotional Intelligence Play in Leadership?
Understanding the needs of your followers and flexing to those needs plays a huge part in being an effective leader.
Top Performance Starts with “CRASH”
Great music is made by a team of people who work together to create something grander than what could be created by an individual. Any Training department can take a cue from a great band. The CRASH system utilizes five concepts you and your team can use to achieve greater results.
Explore Emotional Intelligence with Meka’s Method
As an individual, you have to be emotionally intelligent to get along with others. Similarly, as an educator, you must be emotionally intelligent to get along with students and participants to share your knowledge, skills, and abilities to achieve desired teaching and training outcomes.
ERA Top Gun
Real estate company ERA Franchise Systems LLC’s ERA Top Gun Academy is a spaced-learning, listing-based workshop taught over eight weeks. Professional sales skills and techniques are taught and discussed in a workshop environment and then reinforced with role-play.
May 2015’s Top Reads
More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you May’s top three business books recommended to our readers.
2015 Emerging Training Leader Winners
Training magazine announces the 25 winners of its 2015 Emerging Training Leaders Awards.
