How to Improve Retention Rates by Creating a Culture of Care
During the last three years, FirstLight Home Care has seen less than 20 percent turnover of home health-care workers well below the industry standards. Its solution? Take the time to hire right, offer better working conditions, make employees feel valued, pay them a fair wage, and create a “Culture of Care.”
THINK: A Scientific Breakthrough in Job Descriptions and Performance Improvement
A seven-step job description system that is identical for every level job, from top to bottom.
Defining Success
Living a successful life is not dependent on the financial wealth you create. You can transform each day of your life into a success story by rewiring your brain, thinking beyond profits, and living here now.
Looking in the Wrong Direction
One of the fundamental keys to success in life, however, is personal responsibility. It is the realization that life provides no guarantees—only opportunities.
Artificial Intelligence, Personality, and HR
An artificial intelligence tool that analyzes text written by individuals whose personality you are interested in may prove useful, but we should not get carried away. No one tool should guide our decisions in recruiting, developing, and retaining employees.
Training Top 125 Best Practice: AfniPRIDE Bench Strength Program
This multi-tiered program prepares contact center agents to become first-line supervisors (known as coaches) and focuses on leadership competencies including communication, building relationships, coaching, critical thinking, and business acumen.
The Leadership Context
It is a subtle, but important, difference to distinguish between “How I can do more to get more?” vs. “How can I get more?”—“more” being a higher level of performance from employees. The key lies in understanding what the supervisor vs. employee is responsible for in achieving good performance.
Differences in Training Skilled-Trade Employees
In today’s technology-driven world, is it necessary to train skilled tradespeople in person or is it acceptable to train online or via live Webcast or prerecorded video?
The Truth About Trust
To trust in the workplace means making an active choice to risk something that’s important to you or to your project that may have a lasting impact.
The Cheapest Way to Fill the Cybersecurity Workforce Gap
As major data breaches continue to make headlines, the need to fill cybersecurity positions has become urgent. One solution may be to provide training to existing IT employees, who already have the technical background and are familiar with company practices.