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Turn a Complaint into a WOW

Most customers are reasonable people. If you show that you genuinely care about their happiness and appreciate their business, you leave a lasting impression.

Innovation, Diversity, and Neuroscience

Leaders need to develop employees to become innovators and entrepreneurs so the business can grasp the opportunities global mega trends are bringing.

7 Bad Assumptions Salespeople Should Never Make

Buying behavior continues to change at warp speed. But business-to-business (B2B) vendor actions/reactions crawl at a glacial pace. They seem sure their old selling approaches will still work.

The Benefits of Displaying Training Reviews Online

SEO expert Moz ranked reviews as the fifth most influential factor in getting users to your Website.

Training Top 125 Best Practice: Super-Pro 10 Certification at Valvoline Instant Oil Change

The repeated pattern of constantly certifying new employees, recertifying all employees, and certifying on process changes creates a culture where some sort of certification is happening constantly.

7 Reasons Leadership Is Best Learned by Reading the Classics

We can learn more about leadership from great thinkers such as Plato, Machiavelli, Shakespeare, C.G. Jung, and Jane Austen than we can from most of today’s MBA programs and management theorizers.

Mission Critical: A Fully Developed Learning Technology Strategy

With a vast array of solutions at their disposal, organizations without a clear learning technology strategy can’t leverage their technology for maximum effectiveness and performance improvement.

Get Self-Promotion Right: 6 Ways to Conquer the New Career Survival

At any given point in time—regardless of where you may be on your own personal career ladder—you must be able to express the value you are delivering today and what you will deliver tomorrow.

Training Top 125 Best Practice: Dollar General’s Talent Development Center

The TDC aims to ensure adequate bench strength for critical leadership roles within the company while accelerating upward mobility of highly promotable employees.

How to Implement Strategic Thinking to Break an Endless Cycle of Hiring and Firing

As you review your organizational chart, consider adding the top five character strengths of each of your staff members, and not just their names and titles. This provides you a three-dimensional view of your team, and keeps their most important strengths at the top of your mind.

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