By Hank Moore, Corporate Strategist Everyone needs a friend to speak on their behalf. Especially when things get tough, it’s nice to have someone to count on. Companies—like individuals—must bank support. Times to call for endorsements inevitably arise. The time to build bridges is today...not when crisis strikes. In selling goods and services, third-party support may include past and present clients, suppliers, and industries affected by your customers.
By Laura Stack, MBA, CSP Connecting with your listeners can be the hardest part of presenting, especially if they don’t already know you. They might come into your presentation thinking, “Oh, boy, another dull speech.” Or they may feel alone, out of place, or unprepared for the experience. Worse, if your session is mandatory, and they have “better” things to do, they might even feel a little hostility toward you.
By Jeff Kortes, President, Human Asset Management LLC
By Bill Tate, President, HR Plus
By Scott T. Merrick Training Account Manager Signature Worldwide On a recent trip to a well-known big-box retailer, I noticed with much pleasure a small child goading his mom into letting him scan their purchases through the self-service checkout. All I could think of was as a child I would have loved this, and now as an adult I was equally intrigued, so I went to one of the available self-serve kiosk and followed the instructions.
By Margery Weinstein Over the last few years, UPS has transformed its Talent Management and Performance Management Process to align job models and leadership competencies to attract, develop, retain, and reward its future leaders. In late 2009, the company implemented training to all U.S. full-time management to give them a clear understanding of why the changes were made, demonstrate the link between performance and pay, and to help everyone identify their skill gaps and areas of strength.
By Raed S. Haddad, Senior Vice President, Global Delivery Services, ESI International It’s not just what you know; it’s how you use what you know. Attending a training class without proper post-course knowledge application and integration is a futile, yet common practice. In fact, a recent study shows that organizations estimate a high level of learning transfer to the workplace, but the reality does not bear that estimate out.
The following is taken from Chapter 1: “When Facebook Comes to Work: Understanding the Work Practice of the Digital Native,” by Brynn Evans. Work as a Practice
By Mike Noble, Managing Partner, Camden Consulting Group Leaders must be able to help their employees see the possibility and promise of what is to come, while making peace with the past. A company can’t succeed unless its employees are invested in its success, and they need to get into the right mindset. An organization’s leadership team must have the ability to motivate and inspire. Here’s what leaders need to do to rally their troops and get them excited about the future:
By Diane Youden, Principal, PwC