Training Top 125 Best Practice: Gilbane/Babson Executive Leadership Program
The blended program created by Gilbane University involves pre-work, Webinars, and a four-day on-campus workshop at the Babson College Executive Education Center, as well as coaching and mentoring.
Clear Desk
A messy desk invites your mind to wander, while a clear desk leads to productivity and concentration by encouraging you to finish whatever you’re working on at the moment.
4 Steps to Becoming a Better Trainer
Trainers simply cannot do without this skill: You must be a Noticer! You must be in the moment; you must be alert to what’s going on with everyone; you must pick up on all kinds of clues… and you must be good-humored about it all.
Stages of Leadership and Business Transformation
Without a mature, highly evolved, and fully functioning Leadership System, transformation efforts will not succeed.
Case Study: How Children’s Health Saved $6.3 Million Through Employee Engagement
The pediatric health-care system utilized Ideas at Work, an employee suggestion program that gives a voice to entire organizations through a Web-based platform that makes employee ideas easy to collect, review, implement, and reward.
Training Top 125 Best Practice: Aetna’s QUEST for Customer Service
Aetna’s QUEST (Quality Understanding Empathy Sensitivity Trust) certification program supports Aetna Medicare’s strategic goal of taking customer service to another level by providing a positive member experience with an advocate for their needs.
The Amazing, Simple, Overlooked Advantage
Immediate response is the idea is that you will respond to customers, prospective customers, and partners as quickly as you possibly can, or you will have a system or process in place that makes it happen automatically.
Teaching Self-Evaluation
If you can get employees in the habit of using self-evaluation tools to monitor their own performance—measuring their own concrete actions against clear measurable goals—you will put them on the path to continuous improvement.
Advice for Graduates Pursuing a Career in Talent Development
As training and development professionals, we play many different roles. We are consultants, designers, developers, project managers, coaches, technicians, advocates—sometimes all in one day.
Hit the Ground Leading: 4 Key Functions of Interim CEOs
An interim CEO is not the same as a CEO, though there are many intersecting skills. An interim executive parachutes in, takes charge, assuages fears and restores confidence, troubleshoots immediate to systemic problems, takes action, and plots direction—fast.