Training Top 125 Best Practice: Leading with Distinction at AT&T Inc.
Leading with Distinction (LwD), sponsored by AT&T University, is AT&T Inc.’s umbrella training program for aligning leadership with employees at all levels to support the Chairman’s annual priorities.
Give Your Employees the Power to Think Big and Act Bigger
This means tying visions to actions, going beyond the stories and excuses, the self-imposed limitations, preconceived notions, and constructing structure—and becoming the biggest, baddest, best version of who you are and what you want to be.
Takeaways from Hide-and-Seek
As facilitators, we witness the “hide-and-seek” dynamic from childhood being experienced by the adult, moving between the safety of silence and the “risk” with reward of inclusion in participation.
How Gender Differences in the Workplace Can Boost Productivity and Improve the Bottom Line
“Gender Intelligence” shifts the topic to gender uniqueness and its complementary value in problem solving, decision-making, and leadership.
Instructional Design for Unfamiliar Topics
A 6-step process to efficiently learn an unfamiliar topic and identify the core information you need to design effective training.
Innovation Means Never Stop Learning
Innovative companies are sustainable companies. It takes a learning and knowledge culture, and a focus on changing customer needs, to stay fresh and build upon what a company has learned.
2016: Time to Create a Thriving Organization
Whenever an organization finds itself stagnant and its employees uninspired and disengaged, it often can be traced to executives locked in a “surviving” rather than “thriving” mentality.
Cultural Learning: Wider and Deeper
Shaking up the win/lose paradigm through an openness to difference can help reveal hidden commonality in views and interests.
Training Top 125 Best Practice: Customer Service Training at MTM, Inc.
Through the use of role-play, call observation scoring, y-jacking, mock calls, and type/talk exercises, learners at health-care and transportation management company MTM Inc. gain firsthand understanding of the customer’s perspective.
What Is Your Virtual Training “Net-iquette”?
The new rules of communication in cyber space training.