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December 2015’s Top Reads

More than 15,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you December’s top three business books recommended to our readers.

10 Secrets to Successful Customer Service

The Top 10 little things you can start doing to be extra awesome, straight from the horse’s mouth!

How to Lose Your Best People!

Old-school leadership is based on the beliefs that a leader must always be, or at least appear to be: distant, untouchable, revered, and an absolute authoritarian. If you are truly committed to developing a fiercely loyal workforce, come down off that pedestal and get to know your people.

8 Must-Have Digital Skills for Today’s Workforce

Inadequate tech skills cause workers to lose two hours every day, translating into 500 lost hours per year, or about $10 million per 1,000 employees. Organizations need to offer focused, continuous training in these areas.

Training Top 125 Best Practice: NewYork-Presbyterian Hospital’s Leadership Boot Camp

Focusing on the principles of Coaching and Communicating, Empathetic Communication, Self-Accountability, Service Recovery, and Setting Clear Expectations, the eight-hour Leadership Boot Camp aimed to help leaders feel more confident in themselves.

Know the Difference Between Customer Service and Complaint Resolution

No one at a company should rest until customers are impressed…not just satisfied. That means training employees to go way above and beyond merchandise exchanges and money-back guarantees.

We Are All Generation Text

Digital and social media have changed everything; companies must adapt in how they train not just Millennials, but all employees.

4 Steps to Get More from Your LMS

Some 38 percent of companies are actively looking to replace their current learning management system (LMS) according to Brandon Hall Group research. Here are some critical calls to action to help organizations rethink their approach to learning technologies.

Pure Potential

Our potential will only be realized when we focus every resource we have toward creating what we want for our lives. This is not Pollyannaish or self-deception; it is a bold declaration as to who is in charge.

Tapping Into the Power of Learning Circles

SAP’s women’s leadership development program, LEAP, utilizes learning circles to foster collaboration and sharing of collective wisdom.

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