Are You Brainstorming Properly?
When most people brainstorm, they focus too much on ideas as individual entities, not as building blocks for more ideas. The most creative companies tell the members of the group to come up with lists of ideas before they come to the brainstorming session. Then the group’s ideas can bump up against one another and merge in surprising new ways.
Supercompetent Speaking: Dealing With Difficult People
You’re in charge up on the stage, and most of the audience wants you to be. They’ll expect you to deal immediately and effectively with people who distract them from your message. Whatever response you choose, regain control and end the distraction.
Putting Learning First
A learning and performance solution that works best is one that takes people into account based on the value they deliver to an organization and, concurrently, the value the organization delivers to them.
NYP’s Workforce Training Academy
By providing promotional opportunities through job skills training to current employees, NewYork-Presbyterian Hospital has expanded the organization’s pool of qualified applicants for high-demand positions and reduced associated costs.
Exceeding the Customer’s Expectations
When exceeding guest expectations, it isn’t always about the giveaways or the freebies. Sometimes it is acknowledging the guest’s loyalty and business that keeps them coming back again and again.
Is It Mean, or Is It Merciful?
When you force someone to answer a difficult question—a question that makes another person feel the pain of not taking action—you are not being aggressive. You are, in fact, being empathetic. Once confronted with the tragedy so many endure because of their inability to make tough decisions on their own, you see that these questions are, in fact, merciful.
Putting Creative Into Compliance Training
How an Alliance Data compliance training course dared to be different while still satisfying regulators.
Identifying Critical Roles and Targeting Successors
To identify the most critical roles within an organization, it’s important to objectively evaluate which roles have the most impact on the business’ long-term profitability.
Hail to the Masters: Keeping Your Sales Force Prepared in a Rapidly Changing Marketplace
Two masters in the field of performance improvement—Dr. Thomas F. Gilbert and Ned Herrmann—left behind gifts to the world of work that may be just as relevant today as they were in the last century when they were created.
EMC’s CSS Leadership Academy
EMC selected 15 high-performing employees from around the globe to participate in an intense, project-based program designed to help shape future leaders within the company’s Custom Support Services (CSS) organization.
