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Line managers need to be entrusted more than ever with the tools to act on their own initiatives within the context of their organization’s strategy. By activating the line, HR can transition from spending too much time on tactical, day-to-day operations to making more strategic contributions.

A strength-based approach to Lean Thinking creates a committed and focused team working on an improvement initiative with a keen search for possibilities rather than problems.

You don’t have to be Steve Jobs or Bill Cosby, but try to inject some flair into your presentation to bring it to life. Even if your audience remembers only a few percent of your speech the next day, you want it to be the few percent that inspires them to make changes in their lives.

For trainers committed to long-term application of insights gained in their training programs, matching the DISC personality styles to eagles, parrots, doves, and owls is an easy and memorable way to help learners connect with what they represent and remember it.

“Camp BKD” is an extensive onboarding program held three times each year for new hires who generally are joining CPA and advisory firm BKD right out of college. Camp BKD brings new employees’ expectations in line with the firm’s expectations.

Many of us tell customers that our employees are empowered to do whatever it takes to make the customer happy. In reality, the employees are afraid of making decisions and being reprimanded for doing what, in the manager’s eyes, was a wrong decision. Here are some suggestions to give employees the right tools to make the right decisions and, therefore, feel empowered.

More often than not, resistance to change starts with the superiors and managers at an organization. If top management doesn’t buy into the idea of implementing change, then there is little chance change will occur.

Organizations need a way to connect to the customers they are trying to reach. Every product, brand, and cause presents an opportunity for connection, but what will a person choose? Facing a staggering range of alternatives, people will connect with what is most meaningful to them. What seems most important. What is most relevant.

A tribal casino and resort organization discovered ineffective mid-level managers were creating undesirable work environments and driving a 40 percent turnover rate. The solution involved implementing training for not only mid-level managers but senior-level leaders, as well, to send a message of the importance of the training.